We review this page regularly and update it whenever our service structure, payment process, or engagement terms change.
1. Agreement to terms
By accessing or using Acefina services, you agree to be bound by these terms. If you do not agree, please do not use the service or proceed with the engagement.
2. Services
Acefina provides technical delivery services that may include performance work, infrastructure setup, DevOps implementation, Next.js or React delivery, and related consulting.
- Website speed optimization
- Server setup and management
- Core Web Vitals improvement
- DevOps and CI/CD implementation
- Infrastructure consulting
3. Client responsibilities
- Provide accurate project information and context
- Grant the access needed for scoped work to proceed
- Respond to questions or approvals in a reasonable timeframe
- Pay fees according to the agreed project or retainer terms
- Maintain your own backups even where additional backup support is provided
4. Payment terms
Specific payment terms are defined in the relevant proposal or agreement, or for a fixed-price offer in section 11. In general:
- Project work usually requires a 50% deposit before work begins
- Final payment is due on completion or agreed milestone delivery
- Retainers are billed monthly in advance
- Late payments may incur a 2% monthly fee
5. Intellectual property
Once payment is complete, you own the custom code, configuration, and deliverables created specifically for your project. Acefina retains general knowledge, methods, and non-proprietary tooling used in delivery.
6. Confidentiality
We treat client information as confidential and will not disclose project details, access credentials, or internal business information without permission unless disclosure is required by law.
7. Limitation of liability
To the maximum extent permitted by law, Acefina's liability for claims connected to a service is limited to the amount paid for the specific service giving rise to the claim. We are not liable for indirect, incidental, or consequential damages.
8. Warranty
We provide a 30-day warranty on completed work. If an issue arises from our own implementation during that period, we will address it at no additional cost. This does not cover issues caused by third-party changes, hosting provider problems, or client modifications after handoff. A fixed-price offer (section 11) states its own fix hours and windows, which apply in place of this warranty.
9. Termination
Either party may terminate a project with 14 days written notice unless the signed agreement states otherwise. On termination, completed work remains billable and any refundable unspent deposit portion will be returned on a pro-rata basis where applicable.
10. Governing law
These terms are governed by the laws of the State of Wyoming, United States, where ACEFINA LLC is registered. Any disputes are to be resolved by arbitration or the applicable courts in Wyoming unless a signed agreement specifies a different venue.
11. Fixed-price offers
Some services are sold at a fixed price and paid in full by card online: the code audit, the PHP or Node.js upgrade and its priority version, the hacked website fix, the website move and launch rescue. Each offer's page and checkout state its scope, price, turnaround and limits. Where those differ from sections 4, 8 and 9, the offer's own terms apply.
- Turnaround starts when we confirm in writing that access works. We confirm Monday to Friday, 04:00 to 16:00 UTC; access that starts working outside those hours is confirmed when the next window opens.
- Turnaround does not count time spent waiting on reviews we do not control: host abuse and suspension reviews, blocklist reviews, app store reviews and third-party API or KYC approvals.
- Fix hours, rollback windows and re-clean limits are as stated on each offer. Work beyond them is quoted before we do it.
- Refunds are as stated on each offer: in full when a job turns out larger than the stated scope and you decide not to go ahead at the point the offer names, and the stated amounts for a missed deadline, such as US$200 back on a 24-hour hacked website fix.
- Launch rescue can also be paid in two payments instead of in full: the second payment is due on business day 5; if it is not paid by the end of business day 6, work pauses and the 10 business days stop counting until it is; and the US$399 reduction for a late launch comes off the second payment, or is refunded if both are paid.
12. Contact
For questions about these terms, contact hello@acefina.com.