How fast do you reply?
We reply in writing within one business day. The reply says what we found, the access we need and the fixed quote. A call happens only if you ask for one.
What can I check while I wait?
Two things only the account owner can see: whether the domain name has expired, and whether the hosting bill is paid. If one of them is the cause, renew it first. That alone may bring the site back.
What access do you need?
None for the first review. The site address is enough. To do the fix we need a login to your hosting and an admin account on the site. For a move, we need access to both hosting accounts and to the account where your domain is managed. Do not put passwords in this form. We tell you by email how to share them safely.
What if you cannot fix it?
We say so in the free review, before you pay anything. On the hacked site fix, if no clean copy can be rebuilt because the files and database are destroyed and there is no backup, we say so before starting and refund in full. On a move, we can switch you back to the old host within 48 hours.
Do I pay before you start?
The review is free. For most sites you get a fixed quote first, and no work starts until you agree to it. The two fixed prices on this page are paid by card online. Their 24 or 48 hours start when we confirm in writing that your access details work.
Which platforms do you work with?
The US$590 hacked site fix covers one WordPress or PHP website on hosting you control. The US$690 move covers one site or app with one database, up to 50 GB. We also work on Node.js and Next.js apps, and on hosts from shared hosting to AWS, Google Cloud, Azure and DigitalOcean. For anything else, send the address and the review will tell you whether we can help.